IG Group Help Center
Supporting You Every Step of the Way
At IG Group, customer satisfaction is our main focus. Our expert support team is available to assist with any questions or issues, ensuring a smooth trading experience.
Get in Touch for AssistanceMultiple Contact Options Available
Email Support
Expect prompt answers to common inquiries, typically within one business day.
Send EmailPhone Support
Customer support is operational from Monday to Friday, 9 AM – 6 PM (EST), for urgent and comprehensive queries at IG Group.
Call NowSocial Media
Follow us on Instagram, TikTok, and YouTube for the latest updates and support.
Follow UsHelp Center
Comprehensive collection of guides, handbooks, and educational resources.
Explore Our Help DeskCommunity Forum
Connect with industry peers, exchange ideas, and get your questions addressed.
Join Our Exclusive Membership TodayConnect Anytime
Live Chat
24/7
Available 24/7 for urgent support
Email Support
Expect a response within 24 hours.
Replies typically within one business day.
Phone Support
Weekdays only
Support available from 9 AM to 6 PM (ET)
Help Center
Always available
Get instant help whenever you need it.
Seamless Customer Assistance
1. Log In
Access the IG Group website to sign into your IG Group account with your login details.
Visit the Support Center
Find the "Help & Support" tab, usually located at the bottom of the homepage or in the main menu.
3. Select Your Preferred Support Channel
Choose from options like live chat, email, phone support, or self-service resources to receive assistance quickly according to your needs
4. Provide Details
For faster help, please have your account details and issue description ready.
Explore Support Materials on Your Own
Help Center
Visit our extensive help center for detailed tutorials, FAQs, and educational content.
Access ResourceVideo Tutorials
Explore instructional videos to familiarize yourself with IG Group's features.
Access ResourceCommunity Forums
Become a member to network with fellow traders and share strategies.
Access ResourceEnhance your support experience with our comprehensive guides and resources.
Describe Your Issue: Provide a detailed explanation along with relevant logs or notifications.
Share Details: Include your account information and /images if needed to assist the support team.
Choose your support method: Use live chat for immediate questions or email for more complex problems.
Start with the Help Center: Search for answers to common issues before contacting support.
Gather all relevant account details, transaction IDs, and supporting files before requesting assistance.
If your response is delayed, follow up with support through this platform or an alternative contact method.